Contact
Contact SafeToPay
Email is the fastest way to reach us. We reply to corrections from businesses within 48 hours and to everything else within three working days.
| What it is about | Where to write | What to include |
|---|---|---|
| A report about your business is wrong | Correction form or corrections@safetopay.co.uk | Report link, the line that is wrong, and the document that shows the correct fact |
| Help with a check, an account or a payment | hello@safetopay.co.uk | The report link or the email address on the account |
| Your personal data (access, deletion, objection) | privacy@safetopay.co.uk | The email address on the account; we may ask you to confirm it |
| A complaint about the service | Complaints procedure or complaints@safetopay.co.uk | What happened, when, and what you would like us to do |
| Press, partnerships, research data | hello@safetopay.co.uk | — |
Postal address
Our registered office is shown in the footer of every page and on Companies House. Please use email where you can; post is checked weekly.
What we cannot do by email
We cannot run a check for you by email (the free check is faster and is what we would do anyway), give legal advice, or tell you whether to hire a particular business. Reports state facts; the decision is yours.